Delivery Information

Find out all information about our deliveries

Delivery Information:

Premium Electric Fires

  • Free Delivery - Our free delivery guarantees your delivery within 4 working weeks via our white glove delivery service. This service means your fireplace will be hand-delivered to your home by one of our approved delivery teams. If you would like to check when our delivery teams are next in your area then please feel free to contact our customer service team. We strongly recommend this service for a smooth, professional delivery experience.
  • Express Delivery (£60 - order before 12 pm) - Our express delivery guarantees delivery within 7 working days. This delivery service will be carried out by one of our approved delivery teams (white glove) or via pallet delivery by one of the national haulage companies (kerbside delivery). Feel free to contact our customer service team to get a more accurate delivery time & delivery service for your location.
  • Next Working Day Delivery (£99 - order before 12 pm) - Our next working day delivery service will be delivered on a pallet by one of our approved national haulage companies. This service is kerbside delivery meaning the delivery driver will deliver to the outside of your property. In this case, you may need assistance to carry your new fire into your property. Where possible we always encourage customers to choose our “FREE within 4 week” delivery service to maximise their delivery experience.

Luxury Marble Suites

  • Free White Glove Delivery - Our free delivery guarantees your delivery within 4 working weeks via our white glove delivery service. This service means your fireplace will be hand delivered into your home by one of our approved delivery teams. If you would like to check when our delivery teams are next in your area then please feel free to contact our customer service team. We strongly recommend this service for a smooth, professional delivery experience.

Pre-Orders

  • Pre-Order Items: Any products marked as "pre-order" may take up to eight (8) weeks to be delivered from the date of purchase. Our customer service and logistics team members will keep customers updated with delivery information to make sure we can deliver your dream fireplace as soon as possible. 


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